We always strive to provide the best service for our customers so that every customer has the best shopping experience. However, there may be some misunderstandings in the three-way communication between the customer, the agent and us. Now I will explain it in detail for you.
1. If you don't like or are not satisfied with any product you bought from me, you can return it to me as long as it is still in China, and I can return it for you no matter how long it has been bought.
2. After receiving the goods, the warehouse of the agent will usually check the goods for you and provide QC photos. I will bear all the freight for the return or replacement of the goods caused by the wrong style or the wrong size or color sent due to our fault.
3. Usually, we will deliver the goods to the warehouse within 3-7 days after receiving the order, but we will inform the agent if the goods cannot be delivered due to shortage. Don't worry, we will try to follow up the order and deliver the goods as soon as possible. I suggest that if the goods purchased within 7 days are not delivered to the warehouse please ask the agent or ask me directly.
4. We often recommend some big agents, which are usually very efficient and good service. Wegobuy Sugargoo CssBuy Pandabuy We both maintain the most efficient communication between us.
5. We will not charge any extra fees for the return and replacement (except reasonable freight). If you are charged some strange fees by the agent, please contact me to verify.
6. If you are not satisfied with anything, please contact our customer service, we will try our best to solve the problem for you! Direct communication works best!
Thank you for your support and company!
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